ISV Assistance Requests

ISV Support is now handled by BlackBerry Support via MyAccount ticketing.

Tips and Tricks Before Submitting a Case

When developing BlackBerry Dynamics applications, please make sure that you’re using a recent version of the SDK and a recent version of the servers. Our general guidance is to be within at least 2 minor versions of the currently available version.

BlackBerry SDKs can be downloaded from: https://developers.blackberry.com/us/en/resources/downloads.html

Servers can be downloaded or cloud instances setup using your account. Developer licensing is available. ISV Partners can renew trials for free.

• Set up Trial Server Licenses: https://account.blackberry.com/#/a/organization//servers/uem

Before creating a support ticket, it can be helpful to:

• Review Getting Started Guides
• Review Documentation

Please include the following information for development issues:

• The BlackBerry SDK and version are you using.
• Platform (iOS, Android, etc) and Language (Java, Objective-C, Cordova, Xamarin, etc...).
• Can the issue be isolated to a specific platform, user or device?
• When did the application work last?
• Are you able to build and run a sample app for the same user on the same device?

If the issue is reproducible, it will lead to a faster resolution.

How to Upload application logs using the BlackBerry UEM Console.

ISV Support Tickets can now be submitted to BlackBerry Support via MyAccount at https://myaccount.blackberry.com/