BlackBerry Web Services
A collection of SOAP web services that you can use to perform administrative tasks in your organization's UEM domain.
BlackBerry UEM Web Services
A collection of REST APIs that that perform similar tasks to BlackBerry Web Services but are exposed via RESTful endpoint.
The UEM Core is the central component of the UEM architecture and consists of several subcomponents that are responsible for:
- Logging, monitoring, reporting, and management functions
- Authentication and authorization services for the UEM Core local directory and company directories
- Scheduling and sending commands, policies, and profiles to the devices
If there are multiple UEM instances in the domain, all the UEM Core instances are active and each of them can connect to the BlackBerry Infrastructure and process traffic.
The BlackBerry Infrastructure registers user information for device activation and validates licensing information for UEM. Communication between the BlackBerry Infrastructure and UEM is authenticated and encrypted to provide a secure communication channel into your organization for devices outside the firewall.
The BlackBerry Router is an optional component that acts as a proxy server for connections over the BlackBerry Infrastructure between UEM and devices.
A custom app that you can develop and integrate with the BlackBerry Web Services to manage user accounts and devices that are associated with UEM.
Your apps use the administrator account credentials to authenticate with the BlackBerry Web Services. After an application is authenticated, the BlackBerry Web Services are initialized, and the BWS and BWSUtil web services are ready to receive API calls from the application.
The management console is a web-based UI that you can use to:
- Complete post-installation configuration settings
- View and manage users, devices, policies, profiles, and apps
- View and manage system settings, including customizing the activation email message or adding an APNs certificate
- Move IT policies, profiles, groups, and users to UEM
The management console also provides access to UEM Self-Service and allows iOS device users to manage apps using the Work Apps icon.
The APNs is a service that Apple provides that sends notifications to iOS devices. UEM sends notifications to iOS devices to contact UEM for updates and to report information for your organization’s device inventory. These notifications are sent to the BlackBerry Infrastructure, where they are sent to the device using the APNs.
GCM is a service that Google provides for Android devices. UEM sends notifications to Android devices to contact UEM for updates and to report information for your organization’s device inventory. These notifications are sent to the BlackBerry Infrastructure, where they are sent to the device using the GCM.